What does a service-dominant logic really mean for manufacturing firms?
نویسنده
چکیده
In parallel with the product-to-service transition in the manufacturing industries, servicedominant logic has emerged as arguably the most challenging recent scholarly marketing debate. The objectives of this work are: (1) to delineate the distinct differences between a product-toservice transition and a transition from a goods-dominant to a service-dominant logic, (2) to discuss what these transitions mean for industry and academia, and (3) to suggest a revised definition of industrial product/service systems (IPS) more in line with service-dominant logic. A transition to service-dominant logic implies much more than an increased emphasis on services; it implies a reframing of the purpose of the firm and its role in value co-creation.
منابع مشابه
Patterns of innovation in service industries
I. Miles The diversity of service activities means that service innovations and innovation processes take various forms. In this paper, we use input/output and other data to depict how service industries vary in such areas as products, markets, work organization, and technological characteristics—most being very distinctive from primary industries (i.e., extractive industries such as agricultur...
متن کاملInventory Management Practices and Operational Performance of Flour Milling Firms in Lagos, Nigeria
This study examines inventory management practices of flour milling manufacturing firms and their effects on operational performance. Five flour milling manufacturing firms in Lagos were used for this study. Structured questionnaire was the major instrument for the collection of relevant primary data while descriptive statistics such as mean and standard deviation was deployed to analyzing the ...
متن کاملThe Role of Service Marketing Mix to Attract the LSEs in Tehran Stock Exchange
Since the 1970s, services marketing has grown into a major sub discipline of marketing. It is constantly claimed – but is refuted in the article – that services are now the dominant economic activity in developed countries and keeps growing while the two traditional goods sectors, manufacturing and agriculture, are declining. In today's competitive world, having expertise, knowledge and marketi...
متن کاملChoice for FDI and Post-FDI Productivity
We highlight the difference between the service sector and the manufacturing sector in regard to the determinants for a firm to start FDI and the productivity growth it achieves. This paper analyzes two questions: (1) whether a certain level of productivity explains a Japanese firm’s choice to be a multinational firm (by starting FDI), and (2) how the productivity of such a multinational firm c...
متن کاملThe Influence Of Information Technology On Industrial Services In The Manufacturing Industry - A Literature Review And Future Research Directions
In the last 40 years, industrial organizations have optimised their production processes through information technology (IT). Nowadays, manufacturing firms are confronted with shrinking margins, service-demanding customers, and increased competition that are associated with the structural shift from a product-dominant to a service-dominant economy. In order to answer the changed market conditio...
متن کاملذخیره در منابع من
با ذخیره ی این منبع در منابع من، دسترسی به آن را برای استفاده های بعدی آسان تر کنید
عنوان ژورنال:
دوره شماره
صفحات -
تاریخ انتشار 2010